Clear terms. No theatre.

Agreement and who is who

“Bukka”, “we”, “us”, and “our” refer to the provider of the Service. “Business Customer” means the restaurant business that creates a Bukka workspace. “Authorised User” means an owner, manager, waiter, cashier, kitchen worker, or other person permitted to use that workspace. “Guest” means a person using a restaurant’s public menu, ordering, reservation, or service-request experience.

If you use Bukka for a Business Customer, these Terms bind both you and that Business Customer where applicable. A separate signed order form or commercial agreement may add to these Terms. If it conflicts with these Terms, the signed agreement controls for that Business Customer.

Eligibility and authority

You must be legally capable of agreeing to these Terms. If you create or administer a workspace for a restaurant, you confirm that you are authorised to act for that business and to manage its users and operational data.

Authorised Users must use the role assigned to them and follow the Business Customer’s instructions. Guests must provide information they are entitled to provide and, where required by law, use the Service with the involvement of a parent or guardian.

Accounts and access

• Provide accurate registration and business information and keep it reasonably current.
• Keep passwords, devices, sign-in methods, attendance codes, and account credentials secure.
• Do not share an individual account or use another person’s account.
• Notify us promptly if you suspect unauthorised access or a security incident.
• Use only the outlets, roles, reports, and functions the Business Customer has authorised.

The Business Customer controls invitations, outlet memberships, and staff roles. It is responsible for removing access when a person changes roles or leaves the business. Activity performed through an account may be treated as activity of that account unless we have been told it is compromised.

The restaurant’s responsibilities

Bukka supplies software; the Business Customer operates the restaurant. The Business Customer is responsible for:

• the accuracy and legality of its menu, prices, taxes, availability, images, descriptions, dietary labels, allergens, ingredients, and payment instructions;
• food preparation, quality, safety, packaging, delivery, customer service, reservations, refunds, and fulfilment;
• licences, permits, employment obligations, tax obligations, and compliance with food, consumer, advertising, and other applicable laws;
• giving staff and guests any notices and obtaining any permissions required for the restaurant’s use of their information;
• reviewing role access, maintaining accurate outlet and bank-transfer details, and correcting operational records when necessary;
• keeping appropriate independent business, accounting, inventory, and tax records. Bukka is not the restaurant’s sole system of record for legal compliance.

Restaurants must respond appropriately to allergy and dietary questions. A label or recommendation in Bukka does not replace direct confirmation with trained restaurant staff.

Guest orders, reservations, and requests

A public menu is published by the restaurant identified on that page. When a Guest submits an order, reservation, or service request, the transaction for food or restaurant services is between the Guest and that restaurant—not Bukka.

An on-screen acknowledgement means Bukka received the request; it does not necessarily mean the restaurant accepted it. Availability, preparation time, delivery range, fees, minimum orders, reservation capacity, and fulfilment estimates may change. The restaurant may accept, reject, modify, or cancel a request where appropriate and is responsible for communicating with the Guest.

Guests are responsible for reviewing order details, contact information, fulfilment choice, delivery address, and notes before submission. Questions about the food, an order, a booking, or a refund should first be directed to the restaurant.

Payments, transfers, and refunds

Bukka currently supports cash and manual bank-transfer workflows. Bukka does not currently process card or wallet payments, hold customer funds, or act as a bank, payment institution, escrow agent, or money-transfer service.

A Guest marking a transfer as paid is a notice to the restaurant, not proof or confirmation of payment. Only the restaurant’s authorised staff can verify receipt and confirm the payment in Bukka. Guests must use the payment instructions shown by the restaurant and should never send money to account details received through an untrusted channel.

The restaurant sets and administers its cancellation and refund practices, subject to applicable law. Bukka may record full or partial refunds in the workflow, but the restaurant remains responsible for returning funds and resolving payment disputes. Nothing in these Terms removes a consumer right or remedy that cannot lawfully be excluded.

AI-assisted recommendations

Bukka may use artificial intelligence to help a Guest discover dishes from a restaurant’s eligible live menu. AI output can be incomplete, inaccurate, or unsuitable for a particular person even when it is matched back to current menu data.

• Do not use AI recommendations as medical, nutritional, or professional advice.
• Do not rely on them to determine whether food is safe for an allergy, intolerance, pregnancy, religious practice, or medical condition.
• Confirm important dietary or ingredient requirements directly with the restaurant before ordering.
• Do not enter confidential, health, payment, or other sensitive personal information into a recommendation prompt.

Early access, plans, and fees

Bukka is currently offered in early access. Early-access functions may be incomplete, change materially, or be removed as we learn from restaurant use. We may apply fair-use limits or restrict an experimental feature to selected businesses.

If we introduce a paid plan, we will disclose the price, billing period, included features, and any applicable taxes before charging the Business Customer. Continued use of a paid plan after a renewal date may authorise the next charge where the agreed billing terms say so. A signed commercial agreement may set different pricing, renewal, cancellation, or refund terms.

Your content and restaurant data

As between Bukka and the Business Customer, the Business Customer keeps its rights in menu content, branding, restaurant records, and other material it submits to the Service (“Customer Content”). Guests keep their rights in content they submit.

You grant Bukka a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, adapt for technical purposes, and display Customer Content only as needed to provide, secure, support, and improve the Service and to meet legal obligations. The Business Customer may authorise Bukka to display selected content publicly through its digital menu.

You confirm that you have the rights and permissions needed for content you submit and that it is accurate, lawful, and does not infringe another person’s rights. If you give product feedback, you permit us to use it without restriction or payment, but we will not identify you publicly without permission.

Acceptable use

You must not use Bukka to:

• break the law, deceive people, misrepresent payments, or facilitate fraud;
• access another business, outlet, account, or record without permission;
• upload malicious code or content that is unlawful, harmful, abusive, or infringing;
• probe, disrupt, overload, bypass, reverse engineer, or interfere with the Service or its security, except where law expressly permits;
• scrape, copy, or use the Service to build a competing product without our written permission;
• submit automated traffic beyond documented interfaces or reasonable normal use;
• use AI functionality to generate prohibited, harmful, or rights-infringing content.

We may investigate suspected misuse and take proportionate steps to protect users, restaurants, and the Service.

Third-party services

Bukka may rely on or link to services provided by others, including Google and Apple sign-in, hosting, storage, email, maps or weather information, and AI infrastructure. Their services may be governed by their own terms and privacy notices.

We are responsible for choosing and managing providers we engage to operate Bukka, but we do not control a third-party service you independently choose to use or a restaurant’s bank, delivery provider, or other outside supplier.

Suspension and ending use

You may stop using Bukka at any time. Eligible account holders may request account deletion. A Business Customer may remove an Authorised User’s access, and removal may take effect immediately.

We may limit or suspend access where reasonably necessary to address a security risk, unlawful activity, material breach, non-payment under an agreed paid plan, harm to other users, or threats to the Service. Where practical, we will give notice and an opportunity to resolve the issue.

We may discontinue the Service or a material feature. We will use reasonable efforts to give Business Customers advance notice where circumstances allow. Terms that by their nature should continue—including ownership, payment obligations, disclaimers, liability limits, and dispute terms—survive termination.

Service promises and disclaimers

We will provide the Service with reasonable care and skill and work to keep it secure and available. However, Bukka is provided on an “as available” basis. To the extent permitted by law, we do not promise uninterrupted operation, error-free data, or that every feature will meet every restaurant’s requirements.

Bukka does not guarantee restaurant food, service, delivery, staffing decisions, inventory accuracy, bank-transfer receipt, guest identity, sales or profitability outcomes, or AI output. Forecasts, reports, stock calculations, margins, weather context, and preparation estimates depend on entered information and should be reviewed by the restaurant.

Nothing here excludes an express promise in a signed agreement or a statutory guarantee that cannot lawfully be excluded.

Liability and business claims

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud or fraudulent misrepresentation. Consumer rights that apply to a Guest or individual user remain unaffected.

To the extent permitted by law, Bukka will not be liable for indirect, incidental, special, exemplary, or consequential loss, or for lost profits, revenue, goodwill, anticipated savings, or data, arising from use of the Service.

For claims that may lawfully be limited, Bukka’s total liability arising from the Service in any 12-month period will not exceed the greater of (a) the fees paid or payable by the relevant Business Customer for that period or (b) ₦100,000.

Business Customer indemnity

A Business Customer will defend and indemnify Bukka against third-party claims caused by its food or restaurant services, unlawful or infringing Customer Content, inaccurate payment instructions, employment practices, or material breach of these Terms, except to the extent the claim was caused by Bukka’s own breach, negligence, or unlawful conduct.

Changes, disputes, and contact

Changes to these Terms

We may update these Terms as Bukka develops or legal requirements change. We will take reasonable steps to notify users of material changes before they take effect. Continuing to use the Service after the effective date means you accept the revised Terms; if you do not agree, stop using the Service.

Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Before starting formal proceedings, you and Bukka agree to make a reasonable good-faith effort to resolve the dispute by written notice. If it is not resolved, either party may bring the matter before a court of competent jurisdiction in Nigeria. Applicable consumer rights to use another forum are not restricted.

General

If a provision is unenforceable, it will be adjusted only as much as necessary and the remaining Terms will continue. A delay in enforcing a right is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a merger, reorganisation, financing, or sale of the relevant business. These Terms and any applicable signed agreement form the entire agreement about the Service.